The Right Shop For You

by Lauren HendersontechwithgirlIf you own a car, more than likely you rely on someone else to service it. Trust us, we know that can be scary. We hear the rumors that tend to circle around the quick lube industry and it infuriates us because the majority of owner/operators are car loving professionals who take care of their customers’ cars just like they would their own.

We want to help you pick a shop that you can build a long standing relationship with so we thought long and hard about how to pick the right shop for you. Here’s what we came up with:

  1. Call ahead. If you’re considering taking your car in to a shop you haven’t visited before, it’s always a good idea to call the shop so you can tell them about your car and your needs. Since the nature of the quick lube business is all about customer service, most fast lubes will be more than happy to answer your questions.
  2. Keep in mind — not always, but typically — a fast lube does the most business on Friday afternoons and before major holidays. If you’re trying to get your car serviced during those times, prepare to wait. If you want to beat the crowds, ask if there is a slower time you can stop by.
  3. Let’s face it there are far more exciting things you’d rather be doing then taking your car to get an oil change. Think about the things that would make your life easier while still getting your car the proper maintenance it needs. Tell your shop what those things are. You never know, they might just say yes!
  4. Ask lots of questions. The only bad question is the one left unanswered and most shop guys will be happy to answer them for you. Any excuse to “talk shop” right?!
  5. Engage. Many shops offer additional information and ways to stay connected with them between visits.

We believe in the fast lube industry and their standard of fast, reliable and quality service. A good shop can be invaluable to the life of your car so choose wisely.

If you have any stories of shop experiences you’d like to share or other things you want your customer’s to know, we’d love to hear from you. Comment below or email us at info@noln.net

About National Oil & Lube News

National Oil & Lube News is the fast oil change industry's oldest and largest trade publication. Started in 1986 by Steve Hurt (a former fast lube owner) and David Arrington, NOLN has grown and evolved right alongside the fast lube industry. Here at NOLN, our aim is to help fast lube operators with every facet of their business, from operations to technical issues. Our monthly magazine and this regularly updated website contain everything from technical tips, recall announcements and service guides to articles on handling customer complaints, building your brand and making your business the best it can be. With tips and advice from experts both inside and outside the industry, you're sure to learn something that can help your fast lube business grow and prosper.
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One Response to The Right Shop For You

  1. Raina says:

    Below, an examiner uses a smoke test to show the air leak around an electronic air cleaner.

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