5 Ways to Run a Better Business

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Who runs your business? No, stop. What was your FIRST answer to that question? Is it you? Are you a softy or are you a tough boss? Al Getler, of algetler.com, shares his five tips:

1. Set an expectation: You can’t be tough after the fact. Set your expectations and be sure the recipient understands them.

2. Correct as you go; don’t wait: If you see someone off course, tell him or her right away.

3. Listen: Hear the reasons why a direct report is not meeting the expectations you set.

4. Adjust: Either adjust the performance or behavior or adjust your expectations.

5. Reward success and discipline failure.

Be careful though, Getler says that without listening, you can just be a jerk.

Excerpt from article written by Dave Prange, “No More Mr. Nice Guy” for National Oil and Lube News, March 2014, Volume 29, Number 3

About National Oil & Lube News

National Oil & Lube News is the fast oil change industry's oldest and largest trade publication. Started in 1986 by Steve Hurt (a former fast lube owner) and David Arrington, NOLN has grown and evolved right alongside the fast lube industry. Here at NOLN, our aim is to help fast lube operators with every facet of their business, from operations to technical issues. Our monthly magazine and this regularly updated website contain everything from technical tips, recall announcements and service guides to articles on handling customer complaints, building your brand and making your business the best it can be. With tips and advice from experts both inside and outside the industry, you're sure to learn something that can help your fast lube business grow and prosper.
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