Lubes in the News: "Gotcha" Journalism

In case you haven’t noticed, TV news stations across the country are slamming fast lubes again. The fuss started last week when a Los Angeles TV station ran an expose on Jiffy Lube and EZ Lube facilities (this particular station’s favorite whipping boys) in the LA area. You can read all about it here, but the gist of the story was that engine flushes and fuel injection cleanings can do harm to automobiles. 

Now comes word that a TV station in metro Phoenix has busted shops for selling what it says were “unnecessary” services. You can see the report for yourself here
Remember that these stings seem to come in waves, and the best way to protect yourself is to make sure your employees are recommending services according to the vehicle’s owners manual or those services fully guaranteed by the supplying vendor.

About National Oil & Lube News

National Oil & Lube News is the fast oil change industry's oldest and largest trade publication. Started in 1986 by Steve Hurt (a former fast lube owner) and David Arrington, NOLN has grown and evolved right alongside the fast lube industry. Here at NOLN, our aim is to help fast lube operators with every facet of their business, from operations to technical issues. Our monthly magazine and this regularly updated website contain everything from technical tips, recall announcements and service guides to articles on handling customer complaints, building your brand and making your business the best it can be. With tips and advice from experts both inside and outside the industry, you're sure to learn something that can help your fast lube business grow and prosper.
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One Response to Lubes in the News: "Gotcha" Journalism

  1. Anonymous says:

    An editorial view of Heartlands (just filed)bankruptcy plan:Well, it looks like the good folks at Pennzoil have gotten their way, and have “persuaded” Heartland to remain a Jiffy Lube franchisee. All they asked in return is that all Heartland stores convert to selling Pennzoil bulk oil, and kick out all of those big bad competing bulk brands. Too bad the Castrol group won’t be able to grow their premium lube brand by about 400 stores, but at least they made $150K for trying as a termination fee if all goes as planned. Not bad money for a few months work. Heartland will still have to live up to those increasingly onerous Jiffy Lube franchise standards, it appears; so the next time there is a media event, look for the rancor between Heartland management and Jiffy Lube to reignite. They weren’t even talking to each other, according to the disclosure statement, but it seems that somebody must have realized that mutually assured destruction was not the best reorganization plan. Looks like the venture capital guys that own Heartland won’t be investigated, either – all they have to do is put another $28 million in equity into the Heartland bank account. That might be cheap considering what could have happened in an investigation. So, everybody goes away happy (especially the bankruptcy attorneys who have made enough in one year to retire) – and all they have to do now is make money changing oil (and service a huge debt load) in a declining consumer market, with Jiffy Lube staff on their tail every day. Good luck with that, and congratulations (I guess) on your plan, Heartland.

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